Effective date: August 8, 2026
tangleteezer ships only to addresses in the United States. Free shipping applies with no minimum purchase.
Warehouse processing window
Normal processing takes 1–3 business days for payment review, picking, packing, and handoff preparation. An order received after 5:00 PM America/Los_Angeles, on a weekend, or on an applicable holiday begins on the next business day. Processing time and transit time are not the same.
Shipment confirmation
A tracking number is provided when the order ships. The first carrier scan may take time to display. Contact us if tracking remains unchanged for several business days.
Time in transit
Estimated carrier transit is 4–8 business days after handoff. Combining the normal processing and transit ranges gives an estimated 5–11 business days from the start of processing, although weather, address, carrier, volume, and service disruptions can extend the timing.
Address review and multiple parcels
Review the address before placing the order and contact us immediately about a correction. A change is not guaranteed after processing begins. Items may travel in separate parcels, and each available shipment receives tracking.
Delays, loss, or damage
If a package is materially delayed, we will provide the choice required by law, which may include agreeing to the delay or cancelling for a full refund. Contact us about loss, damage, a delivered scan with no package, incorrect items, or missing contents. The customer will not be charged return shipping to resolve those problems.
Before and after shipment
Cancellation can be requested before shipment. After carrier handoff, use the Refund Policy, including its 30-day return window, exchange option, and free prepaid return label for an approved return.
Order and support guide — Delivery sequence
The framework separates item selection, transaction handling, shipment, and service requests. It separates order processing from carrier transit and explains tracking, address issues, delays, cancellation, and the return route. This page applies specifically to tangleteezer and its selection of detangling and styling brushes, compact hair tools, and grooming brushes for dogs and cats.
How to reach the merchant
tangleteezer
Email: Support@tangletetad.shop
Phone: 769-365-2656
Physical address: 288 McLin Cir, Florence, Mississippi, 39073, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).